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# IT Operating Model Assessment
- URL: https://caterpillar.garden/offers/it-operating-model-assessment/
- Published: 2026-10-27T10:29:57.000Z
- Updated: 2026-11-09T16:22:34.000Z
- Description: From €9,000 · Lite from €1,500 · 2-hour workshop · 3–4 weeks
- Author: Marcin Karkocha
- Tags: #offers

> It's rarely the budget, the team size or the tools. It's the operating model – inherited, never designed – that ignores how business and IT actually connect.

## How I look at an operating model

I use my own framework, **POT/PC/VC**. It has three layers, and the order matters.

- **POT – people, organisation, technology.** The foundation: who does the work, how the work is arranged, and what it runs on.
- **PC – processes and communication.** The engine: how the work is actually performed and how information moves.
- **VC – value streams and continuous improvement.** The insight: what creates value for the business, and how you know it is getting better.

These are not three levels of bureaucracy to add. Each layer is what makes the next one possible: a solid foundation lets an engine run, a running engine gives you something worth measuring, and the insight layer stops you from writing documents nobody needs – because without it you cannot tell whether a change was worth the hours spent on it.

## Why not a classic framework

McKinsey's 7S or the Operating Model Canvas are good parts lists: they answer which parts an operating model should have. They do not say in what order to build it, or what keeps it true a year later. POT/PC/VC is a build sequence with a learning loop on top – and that loop matters more every month, as AI agents enter operations and stress-test any model that was designed once and framed on a wall.

## One layer at a time

None of the layers has to be fixed at once. The insight layer is often the one that is missing, and it is also the cheapest to start: it needs no new tool, only a decision about what is worth watching. That is why the redesign pathway is one change you can start this quarter and check a quarter later.

## Who it is for

CTOs, VPs of Engineering and CIOs of mid-market and enterprise organisations whose IT is scaling, transforming or under delivery pressure – especially just before or after a reorganisation.